Write positively, not negatively

A restaurant
When you write nonfiction, use positive words rather than negative ones.

Set the tone for what you write by using positive expressions. Use positive words to soften messages. Use positive words to make you or your organization seem friendly and interested.

Imagine yourself as a reader. Which would you prefer to read?

Positive words Negative words
appreciate blame
beneficial careless
capable complain
commend decline
cooperative disappointed
efficient doubtful
excellent failing
recommended impossible
reliability neglect
sincerity unfairness
thoughtful wrong

 

Write sentences in a positive manner so they sound friendly. Otherwise you may annoy readers or damage your existing relationship with them.

Negative sentence 1. We must have a copy of your specifications by October 15 or we will be unable to deliver on time.
Positive sentence 1. Please send us your specifications by October 15 so we can deliver on time.
Negative sentence 2. This certification may only be used by individuals who have passed the specified course and exam.
Positive sentence 2. You may use this certification after you pass the specified course and exam.
Negative sentence 3. We are unable to insure that equipment because you failed to enclose the serial number and original sales receipt.
Positive sentence 3. We can insure that equipment as soon as you send us the serial number and original sales receipt.

What sentences have you written recently that you are ready to revise?